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Building Rapport and Trust - Behavioral Flexibility
TABLE OF CONTENTS (Click on any the chapters below to Read)
Chapter 1 : Overview
Chapter 2 : How Do I Get Them to Like Me?
Chapter 3 : Four Behavioral Styles of Customers
Chapter 4 : The Socializer
Chapter 5 : The Director
Chapter 6 : The Thinker
Chapter 7 : The Relater
Chapter 8 : How Will I Know When I See One?
Chapter 9 : Different Versus Difficult
Chapter 10 : General Observations
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